Customer Support

Our products are carefully handled and stored in warehouse fully equipped with refrigerators. These refrigerators store botulinum toxins at the temperature of 2° C to 8° C.

The room temperature of the warehouse is monitored and maintained. Any changes in the temperature are detected by an electronic thermostat.

Once toxins are dispatched, it is strongly recommended to store them in the fridge rather than in room temperature or freezer. Innotox is the only botulinum toxin that can resist in temperature up to 40° C, if stored in a closed bottle.

Note: It is never recommended to store toxins once the bottle is opened. If necessary, then keep the open bottle in the fridge and use it up to one month based on doctor's experience. But it can be less effective up to 10%.

This may appear so at first sight; however, we assure you the bottle is not empty.

Botulinum toxins mostly come in a powdered form* (with the exception of Innotox).

The powder is very fine that it can easily be mistaken for an empty bottle, however we can assure you that all of your units are accounted for.

*You will need to dilute the toxin with the saline to use it.

1. Free saline

We’re offering saline for free if you order some products which need to be mixed with saline. However, there is a possibility for the package of saline to be missing, broken or damaged during the shipment. Offering free saline is our favor to help use products that need to be mixed with saline. But in case of missing, damaged or broken vials, we do not compensate the amount of money with saline as a credit in your Wallet or do not reship it, as we stated in our Terms and Conditions. Saline is widely available in the pharmacy, and you can purchase it in your local pharmacies or online shops.

2. Paid for saline

In case you paid $3 for saline, we will cover it as a store credit or reship it with your next order if it is missing, damaged or broken since the re-shipping fee for solely saline is highly expensive. However, we will do our best to prevent this case by well packaging. If it happens, we hope for your kind understanding.

If you have followed the instructions and used it, but you find this problem, there is a possibility due to improper needle use or careless transportation. We recommend that you should try to use a new needle instead of the needle with which you found trouble. If you still failed to use Saxenda properly with a new needle, please get in touch with us at info@yourskinbooster.com.

We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products.

We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on usage of our products, medical aesthetics and devices.

We also recommend to kindly consult a medical professional for any doubts or concerns about the usage of these products.

Kindly be aware, for any damages or any reaction due to the improper usage of these products, YouSkinBooster.com cannot hold responsibility.

The products that you asked for are from different manufactures, so we can not guarantee your safety if you decide to mix both products.

Additionally, it takes at least 2 weeks to 1 month to see any effect/result.

Furthermore, it is NOT recommended by the manufacturers to mix one product with the other/multiple products. So we recommend that you exercise caution.

We don't accept issuing refunds regarding the expiration date is short to use the product.

We make sure that the product has a sufficient expiration date before shipping it.

Therefore, if all products are more than 3 months away from the delivery date, you should just use them.

Please note that all products we sell are specifically designed for use by trained medical professionals. If these products are used incorrectly or by uncertified individuals, it may lead to undesirable performance or outcomes. We want to emphasize that we cannot be held responsible for any issues arising from improper usage. To request a refund, we require a complete video recording that shows the unpacking process and the procedure performed using the product. This video is crucial in supporting your claim and helping us identify the cause of the problem. Without a video recording, we cannot process a refund.